iCAD’s Diamond Service Plan Has You Covered
iCAD supports and strengthens your ability to provide clinical excellence by offering premium customer service through our highly skilled and experienced professional service team. Offering a comprehensive extended post warranty service plan to meet a wide range of needs and budgets.
Diamond Service Plan
Maximize your investment with an extended Diamond Service Plan. This plan includes replacement parts, on-site labor, technical phone support, software updates and remote diagnostic support.
Our Diamond Service Plan supports clinical productivity by providing workflow/configuration consultation, and convenient remote diagnostics. This all-inclusive plan can be purchased for the following iCAD solutions:
• PowerLook® • PowerLook® Density Assessment
• PowerLook® Pro • SecondLook® Digital
Diamond Service customers receive telephone technical support from 7:00 am to 6:00 pm EST, Monday through Friday, as well as priority scheduling of any required on-site repairs. The plan also covers all parts, shipping, labor and travel associated with on-site service, software updates, remote services (configuration changes, downloads, licensing, etc.), and remote diagnostics.
Expert Technical Assistance
Convenient Remote Diagnostics
Service Plans have been designed to provide cost savings. If you are not covered under a plan hourly charges would be applied. Please contact your local Regional Sales Manager to receive more information to support your valuable solutions.